Knowledge Dissemination Programme on Service Operations Management by IIT Kharagpur

Knowledge Dissemination Programme on Service Operations Management is being conducted by IIT Kharagpur, Kharagpur, West Bengal from September 4, 2015 to September 6, 2015 at the College Campus for Faculties, Students and Industrialists.

Objective of the Course:

• Making the students aware of the fundamentals of Service Operations Management.
• Building confidence and faith in service quality management, methodologies and monitoring.
• Enhancing the part-takers to recognise and use tools and techniques to be used for service operations management.
• Reducing the gap between demand and supply trained personnel in the field of service operation management.

Eligibility Criteria:

• Category 1 (AICTE Sponsored/TEQIP Sponsored): Faculty from AICTE approved Colleges/Institutions/Universities
• Category 2 (Student): B.E. / B.Tech. / AMIE / Diploma in Engineering / B.Sc. / M.Sc. or any higher qualification in relevant field.
• Category 3 (Industry /Others): Persons from Industries & Govt. Organizations related in this field are also eligible.

IMPORTANT DATES

Last date of receiving applications: August 31, 2015

Intimation of Applicants: August 31, 2015

Course Duration: September 4-6, 2015

COURSE FEES

COURSE SCHEDULE & METHODS

The course will be conducted during September 4, 2015 to September 6, 2015.

Sept. 4, 2015: 18.00 to 20.00 hrs

Sept. 5, 2015: 10:00 to 12:00 hrs and 14:00 to 16:00 hrs

Sept. 6, 2015: 10:00 to 12:00 hrs and 14:00 to 16:00 hrs

Course Contents covers Characteristics of Service Operations, Service Quality Assurance and Service Strategy, Tools and Techniques for Service Effectiveness and Monitoring and Control, Emerging Trends in Service Operations Management and Performance Measurement and Evaluation of Service Organizations.

Source: Akshay Thakur, click4college Specialist